Returns Policy
We want every purchase to be right. If it is not, we will make it right — quickly and without hassle.
Important
Please contact us first
Please contact our team before sending anything back. We will advise on the correct procedure and issue a Returns Authorisation Number (RAN) — without which we cannot process your return.
Refunds
Refund processing
Refunds are processed within 5 working days of receiving the returned item and are issued to the original payment method. You will receive email confirmation once processed.
Faulty or Damaged
Faulty or Damaged
If an item arrives faulty or visibly damaged, contact us within 48 hours of receipt. We will arrange collection and dispatch a replacement — or issue a full refund if you prefer.
- Contact us within 48 hours of receipt
- We arrange collection at our cost
- Replacement dispatched same day where possible
- Full refund option available
Unwanted Items
Changing your mind
Unwanted items may be returned within 14 days of receipt, provided they are unused, in their original packaging, and in fully resalable condition. Return postage is the customer’s responsibility.
- Contact us first to obtain a Returns Authorisation Number
- Items must be unused and in original packaging
- Return shipping is at the customer's cost
- Credit note or refund issued on receipt
Your Statutory Rights
Consumer Contracts Regulations 2013
If you are a consumer buying online, you also have a statutory right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013, without giving a reason. This right is separate from, and in addition to, the returns process described above. To cancel under this right, contact us within the 14-day period; you then have a further 14 days to return the goods.
About This Policy
Company details & updates
This policy is issued by ImageStore Limited, registered in England & Wales (company no. 02866875), registered office: Beechwood Crescent, Chandler’s Ford, Eastleigh, Hampshire, SO53 5PA. This policy is governed by the laws of England & Wales and does not affect your other statutory rights. Last updated: 12 August 2026.
