Returns Policy
We want every purchase to be right. If it is not, we will make it right — quickly and without hassle.
Important
Please contact us first
Please contact our team before sending anything back. We will advise on the correct procedure and issue a Returns Authorisation Number (RAN) — without which we cannot process your return.
Refunds
Refund processing
Refunds are processed within 5 working days of receiving the returned item and are issued to the original payment method. You will receive email confirmation once processed.
Faulty or Damaged
Faulty or Damaged
If an item arrives faulty or visibly damaged, contact us within 48 hours of receipt. We will arrange collection and dispatch a replacement — or issue a full refund if you prefer.
- Contact us within 48 hours of receipt
- We arrange collection at our cost
- Replacement dispatched same day where possible
- Full refund option available
Unwanted Items
Changing your mind
Unwanted items may be returned within 14 days of receipt, provided they are unused, in their original packaging, and in fully resalable condition. Return postage is the customer’s responsibility.
- Contact us first to obtain a Returns Authorisation Number
- Items must be unused and in original packaging
- Return shipping is at the customer's cost
- Credit note or refund issued on receipt
