Support
Select a topic below or scroll down for common questions and contact options.
Overview
Our commitment
ImageStore Limited is committed to providing reliable, responsive support to every customer. This page describes how we handle support requests, order queries, and technical issues raised through our website or by phone.
Contact Us
Got questions?
For order queries, product support, or any other question, email info@imagestore.co.uk or call 02380 736500. We aim to respond promptly to all enquiries.
SHIPPING POLICY
Delivery Information
Same-day dispatch on orders before 3pm. Next working day delivery to UK mainland. International shipping available.
RETURSN POLICY
Returns & Warranty
Contact us before returning any item. Faulty goods replaced within 48 hours. Unwanted items accepted within 14 days.
FAQs
Frequently Asked Questions
Answers to common questions about orders, payment, shipping, and accounts — all in one place. View our FAQs page to find the information you require
SHIPPING POLICY
Drive Repairs & Parts
Cost-effective repairs on tape drives, hard disks, and optical drives. Free inspection quotes. End-of-life hardware sourcing
RETURSN POLICY
Price Match Guarantee
Found the same product cheaper at a UK retailer? We will match the price and deliver free — no questions asked.
FAQs
Request a Quotation
Need a formal quote for a large order, purchase order, or credit account? Our sales team will respond same day.
Self-Service
Common Questions
When will my order arrive?
Orders placed before 3:00pm Monday to Friday are dispatched the same day for next working day delivery. Pre-noon delivery is available on request.
Will I receive a VAT invoice?
Yes — a VAT invoice is emailed to you the day after your order ships. If you need it earlier or addressed to a purchase order reference, let us know when ordering.
Do you ship outside the UK?
Yes — we ship to over 28 countries including Republic of Ireland, Switzerland, Italy, India, and across Eastern Europe. Delivery costs are shown at checkout. View our delivery information.
Can I pay by BACS or Purchase Order?
Yes — we accept BACS, wire transfers, and purchase orders from established businesses and public sector organisations. Email sales@imagestore.co.uk with your PO.
How do I open a credit account?
Complete our Credit Account Application and our accounts team will respond within 2 working days.
Can I get tracking for my order?
Tracking is available on request. Email info@imagestore.co.uk with your order number and we will send the tracking link straight back to you.
Still Need Help?
Get in Touch
Our team is available Monday to Friday, 9am – 5:30pm.
Call Us
023 8202 4428
Monday – Friday, 9am – 5:30pm
Live Chat
Use the live chat icon on any page for an instant response from our team during business hours.
